Refund Process
Customers should write to suvasonline@gmail.com within 7 days from the receipt of product.
Customers should not return the product before receiving a confirmation mail from us about the same.
All the products must be returned in their original condition, unaltered and unused.
Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
For jewellery products, refund is subject to quality confirmation by our quality assurance team and on verification that the packaging of the same is complete with all the documents like diamond certificate & original invoice
To initiate return, send us an email to suvasonline@gmail.com, we will share packing instructions to follow and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. Note down the return tracking number.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Refund
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.
Domestic Order
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.
In case of COD (Cash on delivery) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
(a) If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
(b) If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.␍
International Orders
For international orders, currently we do not provide for refund policy. Although, SUVAS will refund the amount to the customer only under following two circumstances and at the sole discretion of SUVAS.
We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges